Chattanooga's COVID-19 Plan

Walk2Campus continues to monitor the Centers for Disease Control and Prevention (CDC) to develop processes and procedures that mitigate the impact of COVID-19 on our residents, team, and the communities in which we live. As we navigate this ‘new normal’, we understand that things continue to evolve. This page will be updated as policies change.

In the midst of uncertainty, we remain steadfast in our commitment to provide you a home. Whatever else may change, Walk2Campus will adapt to remain open to provide you with a place to call your own.

Our current operating status is below:

  • Leasing Office: Open Select Hours, Mask Required
  • Amenities: Open, Mask Required
  • Non-Emergency Maintenance: Virtual Support Only
  • Emergency Maintenance: Open, Regular Service

We have tried to answer any questions you may have below. If you have additional questions, you may contact us over the phone by calling 423-210-4512 or emailing

The information is accurate as of 5/13/21.

Some details will be evolving as guidelines from local authorities and the CDC change, but your day to day life at Walk2Campus will look very similar. You will still have unrestricted access to your apartment, 24/7 access to our emergency line and myW2C Portal, and all of the freedom of living off-campus. We encourage you to follow CDC protocols and sanitize your apartment more frequently, meet with friends in smaller groups, and limit your travel on weekends. We will continue to provide a high level of service, as well. Our traditional resident events will be different- to encourage social distancing- but we still want to celebrate with you!

Current Status: Open Select Hours, Mask Required

If our current status is:

Regular Service: Then our offices are open. For your safety and the safety of our team, only 3 customers may be in the office at a time. All visitors, whether in the office or waiting outside should practice social distancing and are asked to wear a mask. Our team is practicing increased safety protocols, including wearing PPE and cleaning the office twice daily. We encourage you to reach out through email or phone to cut down on traffic inside the leasing office.

Phone/Online Service Only: Then the physical office is closed and our team is working remotely for the safety of our residents and themselves. We encourage you to reach out through email or phone with any questions. If you have packages delivered to the office, we will assist you during limited hours of the day to minimize person to person contact.

Nothing is more important to us than the safety of our residents, our team, and our community. In adherence with CDC and local guidelines, Walk2Campus has implemented the following operating procedures:

  • - Office Operating Procedures: If our office team members have been exposed to COVID-19, they will work from home, if possible, to limit the spread until we receive negative test results.
  • - Face Coverings & Gloves: According to local and national mask mandates, team members may be required to wear proper face masks when interacting with others and while completing work orders. We encourage you to wear masks in the leasing office and other shared spaces. Masks are available upon request in the leasing office.
  • - Staff Vaccination Requirement: All W2C team members are required to be vaccinated. We have modified our health policy and given additional wellness days to encourage team members to stay home should they feel ill. Our teams have the option to work from home, if they need to self-isolate or quarantine after exposure.
  • - Increased Cleaning: We clean common areas daily. Additional cleaning supplies are provided for residents to also disinfect tables or shared equipment before and after use.
  • - Social Distancing: Occupancy is limited in common areas and the leasing office. We encourage team members and residents to practice appropriate distancing of at least 6 feet.
  • - Sanitizer Dispensers: Hand sanitizer stations are accessible to residents and guests in common areas and hallways.
  • - Up-to-Date Information: We are keeping up with local, state, and CDC regulations and modifying our policies as guidelines change.

Current Status: Virtual Support Only

If our current status is:

Regular Service: Then Walk2Campus is currently responding to all maintenance requests. Residents must acknowledge they are not waiting on test results, have not tested positive, and are not feeling any symptoms before a maintenance technician will enter their apartment. We will not enter your apartment if the maintenance technician is waiting on test results, has received a positive test or is experiencing symptoms. If a resident feels ill, we may perform work orders virtually with provided tools.

For the safety of our team and residents, we may switch to performing work orders virtually and only perform emergency maintenance.

Virtual Support Only: Then Walk2Campus is currently only performing emergency maintenance requests in person. For non-emergency maintenance requests, we will perform work orders virtually with provided tools. You may experience longer than usual wait times for work orders, while we adapt to the changing circumstances.

Current Status: Open, Mask Required

If our current status is:

Open with Restrictions: The business center and gym are open with some restrictions. Only 1 resident may use each room at a time. We ask residents to limit their use to allow others an opportunity to enjoy these spaces. Walk2Campus will clean these areas daily, but we encourage residents to also clean any shared computers, furniture, and equipment before and after use. At any point in time, if it becomes too risky to keep the amenities open with these restrictions, we may close them temporarily.

Closed: Then the business center and gym are currently closed. It has been determined that keeping the amenities open is too risky at the moment.

Guests are permitted on the property. The guest policy outlined in the lease agreement limits the total number of guests to 10 individuals. Residents are encouraged to follow local and CDC guidelines, practice social distancing, wear masks, and meet outside, if possible. Residents must adhere to posted occupancy guidelines for amenity spaces.

When you move into your apartment, your roommate(s) will essentially become your family. We encourage you to complete the Roommate Agreement during the first few weeks of living together. Discuss cleaning protocols, personal space boundaries, your guest policy and a plan if someone becomes ill. If you have a pre-existing condition, you may want to share that information with your roommate. Living in a shared space, you and your roommate should decide how strict or lax you will be with social distancing. Please note, with proper caution, it is possible to live in the same apartment as a roommate and not contract COVID-19, even if exposed.

There are many suggestions for helping limit the spread of COVID-19. We recommend the following:

  • - Wear a mask when in public places.
  • - Wash your hands frequently and avoid touching your face.
  • - Limit the amount of travel you do on weekends.
  • - Sanitize and clean your apartment frequently, especially after having visitors over.
  • - Monitor your symptoms closely. If you feel ill, call your healthcare provider.

If you begin to feel symptoms of COVID-19, such as fever, coughing, and shortness of breath, follow these steps:

  • - You should not immediately go to the hospital or healthcare clinic, instead call your healthcare provider to discuss your symptoms.
  • - If advised, find a testing site near you and self-isolate in your apartment.
  • - UTC has also recommended you stay away from campus while you are experiencing symptoms.

Let us know how we can help! Walk2Campus will do what we can to help deliver medicine, groceries, and coordinate other services for you so that you may remain isolated in your apartment.

According to the CDC, it is possible to live in the same apartment with a roommate who tests positive for COVID-19 and not contract the virus yourself. If you or your roommate tests positive for COVID-19, you should:

  • - Monitor your symptoms closely.
  • - Self-isolate in your bedroom, limiting usage of common areas as much as possible.
  • - Maintain social distance of 6’ in your apartment common areas and wear a mask.
  • - Sanitize your apartment frequently.
  • - Avoid sharing cups, bowls, etc.
  • - Wash your hands.
  • - Avoid touching your face.
  • - If possible, designate a bathroom specifically for the sick roommate.

Let us know how we can help! Walk2Campus will do what we can to help deliver medicine, groceries, and coordinate other services for you so that you may remain isolated in your apartment.

After speaking with campus representatives, off-campus residents, including Walk2Campus residents, are unable to isolate in the UTC dorms. We recommend taking additional precautions to quarantine in your private bedroom.

Let us know how we can help! Walk2Campus will do what we can to help deliver medicine, groceries, and coordinate other services for you so that you may remain isolated in your apartment.

In the event, UTC switches to only online learning during the academic year, your apartment will still be available to you. Similarly to past semesters, many residents may choose to stay in their off-campus housing and continue to take classes online. Walk2Campus will remain open and will continue to provide our level of service despite university changes in the learning format. As needed, we will continue to communicate our policy changes through this website and email.

You will always have access to your apartment throughout the length of your lease term, including over Winter Break. If you need to stay after your lease end date for any reason, call the Leasing Office to determine if you can extend your lease.